Transparent Managed IT & Cybersecurity Pricing

Managed IT services typically run $100-$250 per user per month for SMBs, depending on the depth of coverage, compliance requirements, and whether Microsoft licensing is included. Our Fundamentals tier starts at $125/user/mo (with M365 Business Standard included); our Vanguard tier runs $165-$215/user/mo with M365 Business Premium. Cybersecurity packages add $12-$85/user depending on tier. We publish every price — most MSPs in the Carolinas hide theirs.

Per user. We bundle Microsoft 365 licensing and support into a flat per-user fee so pricing scales with your team, not with device count. This model works best for modern businesses where employees use multiple devices (laptop, phone, maybe a tablet) — you pay once per person, not three times.

Our standard agreement is 1 year, which matches the annual Microsoft licensing commit that keeps your licensing costs lower. We don't do auto-renewal traps, surprise extensions, or 3- to 5-year lock-ins that are common with some MSPs. After year one, terms flex to match your needs.

Everything listed on the tier comparison above — including Microsoft 365 licensing (Business Standard in Fundamentals, Business Premium in Vanguard), unlimited remote support, patch management, proactive monitoring, cyber awareness training, onboarding/offboarding, and technology business reviews. The only billable extras are after-hours support on Fundamentals, small projects on Fundamentals, and project work that falls outside scope (hardware, migrations, new site buildouts).

Yes. 501(c)(3) nonprofits get two benefits: Microsoft passes through dramatically reduced license pricing (M365 Business Premium drops from $22 to $5.50/user/mo), and we apply a 20% discount to our managed services fee. For most nonprofits this brings Fundamentals to roughly $93-$125/user/mo and Vanguard to $120-$160/user/mo. Verification of 501(c)(3) status via IRS determination letter required at onboarding.

Fundamentals tier: emergency response within 1 hour. Vanguard tier: emergency response within 15 minutes. Both tiers include a direct phone line — we're a real MSP, not a ticketing queue at a PE-owned rollup.

Realistically, yes. Our managed services include foundational security hygiene (patching, MFA, endpoint antivirus), but dedicated cybersecurity tooling — EDR, SOC monitoring, email encryption, DNS filtering, SIEM — lives in our cybersecurity packages. If you're in a regulated industry (healthcare, legal, financial) you'll want Sentinel or Citadel. If you're in general business, Watch is a reasonable baseline.

Week 1-2: documentation audit, access onboarding, baseline security assessment. Week 3: tooling deployment (RMM, EDR, backup, M365 tenant review). Week 4: rollout complete, run-books handed off, first support tickets handled. If we're not the right fit in that first 30 days, you get your managed services fee back — our money-back guarantee.

Yes. Moving from Fundamentals to Vanguard is straightforward — you get elevated response times, included after-hours, and advanced monitoring added at the next billing cycle. Cybersecurity tiers flex the same way. We don't penalize upgrades, and we don't gatekeep downgrades if something isn't being used.

On-site response is fastest for clients in Conway, Myrtle Beach, Horry County, and Florence. We also serve Charleston, Greenville, Charlotte, and nationwide remote-first clients — the entire managed services offering is deliverable remotely, including help desk, monitoring, M365 administration, cybersecurity, and software development.